Digital Training Specialist/Copywriter

About the Job

As Bractlet’s Digital Training Specialists/Copywriter, you will be focused on developing training and support documentation for our unique products while also fostering relationships with leading real-estate clients. Your training documentation will be paramount in helping customers leverage the power of Bractlet’s software suite- enabling them to manage their ESG, make smarter investment decisions, and reduce the emissions from their buildings.

The Digital Training Specialist/Copywriter role requires strong writing skills and the ability to synthesize technical content and create tutorials that clearly explain the topic/task to end-users. A deep care for effective and concise training and support documentation is the key to success while working cross-functionally with other Bractlet teams such as Product, Sales, and Marketing. As a key member in the organization, your feedback, ideas, and innovations will contribute directly toward improving Bractlet’s product/service offerings and processes, and Bractlet’s meaningful impact on the built world.

You Will

• Obtain a deep understanding of products and hardware troubleshooting and translate complex information into simple, polished, and engaging content
• Work with subject matter experts to identify the target audience’s training and support needs
• Create in-depth user guides, FAQs, technical overviews, and in-product help documentation
• Build learning experiences in various formats, creating new content and working within the constraints of different templates consisting of text, graphics, and interactive web components (simple video tutorials, walkthroughs, and presentations)
• Write easy-to-understand instructions that explain and guide users through various online tasks as effortlessly and frictionlessly as possible
• Maintain, test, and review existing training materials and update accordingly
• Adapt rapidly to changing timelines and be able to self-manage responsibilities and objectives
• Maintain rock-solid organizational and communication skills with the ability to work across multiple teams to deliver results
• Curate easy to understand audio and video training products
• Work within highly iterative or agile environments
• Embody a growth mentality, positive demeanor, and authentic curiosity to learn new things
• Develop relationships with key customer stakeholders, including senior leaders, to foster customer evangelists that lead to impactful case studies and customer references
• Work with our product team to structure and streamline customer feedback into effective training and support communications

About You

• 2+ years of standout success in a client-facing role
• 2+ years of applicable work experience in copywriting, technical writing
• 1+ years experience in UX Research
• Experience using Pendo and a working knowledge of Figma
• Excellent verbal and written communication skills
• Experience using HubSpot or similar CRM
• Ability to extract complex concepts and quickly turn around content
• High level of creative consistency and attention to detail
• Strong editing and proofreading skills including grammar, spelling and punctuation
• Ability to manage ambiguity, work autonomously and multi-task in an agile environment
• Demonstrated ability to prioritize multiple requests efficiently and execute within deadlines
• Deeply curious, empathetic and customer-obsessed mind

Nice-to-Haves

• Degree in Marketing, Journalism or Communications
• Appreciation for the challenges developers face in building and maintaining software and their approaches to issue resolution
• Experience working with product development and/or management teams, including developing and road mapping product strategy
• Experience in LMS or instructional design industry

More about Bractlet

Bractlet is on a mission to solve climate change through efficiency.

Leveraging the world’s largest energy efficiency dataset — over 1 trillion data points and counting — our team marries decades of industry experience in design, construction, and maintenance of building energy systems with machine learning and advanced thermodynamic simulation technology to provide the real estate industry’s most effective solution for optimizing building performance and maximizing invested capital.

To that end, we are building the world’s first comprehensive and open energy resource management (ERM) to provide a single source of truth for the built environment’s energy data. Environmental, Social, and Governance (ESG) data originates from many disparate sources and must ultimately satisfy the ever-evolving reporting requirements of several ratings services and agencies, creating a logistical data nightmare. Bractlet provides software tools to streamline and automate the management of this data, enabling our customers to proactively identify issues and satisfy any and all reporting or planning requirements on time and under budget.

Bractlet’s progressive culture features diverse, intelligent, and inquisitive individuals — characterized by their drive, innovation, integrity and humility — who excel in a close-knit and fast-paced team.

Benefits

Working at Bractlet is more than just a job; we support our employees in becoming the best versions of themselves. What that means to us:
 

• Flexible work and flexible schedule; whether or not you are fully-remote, part-time in the office, or coming into the office every day, Bractlet supports you to work your way, on your schedule
• Above market benefits; we believe your health and your family’s health are vital to your success, and offer competitive healthcare programs to ensure you and your family are covered
• Participate in the company’s success; we believe that all employees, from entry-level to the c-suite, are key to the company’s financial success, and we offer an ownership stake in the company to all employees

Equal Opportunity Employer

We believe that an individual’s unique background and experiences are vital to building a great culture and business that takes into account diverse perspectives, as such we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Additional Information

This job has an FLSA Status: Exempt. Management reserves the right to modify or alter job duties and responsibilities. These job duties are not all inclusive and may be subject to change without notice.